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Terms & Conditions

Service Agreement, SLA, and Terms of Service

Summary:

We aim to transparently meet your needs and goals. This agreement outlines our mutual responsibilities and the course of action if issues arise, fostering clarity and fairness for a positive partnership.

Agreed Responsibilities:

As our client, you represent your company and agree to provide necessary materials promptly. Deadlines are mutually binding, as is the payment schedule outlined herein. We commit to delivering professional services and maintaining confidentiality.

Changes and Revisions:

Estimates are based on anticipated hours. Modifications are welcome but may incur additional charges. We prefer written requests for efficient change tracking.

Legal Disclaimers:

While we strive for error-free results, we can’t guarantee flawlessness. We’re not liable for any resultant damages. If any clause is unenforceable, the rest of the agreement remains valid.

Maintenance and Hosting Monthly Payment Terms:

Clients must complete a Direct Debit Request Agreement. Monthly payments are processed around the 1st business day. Promptly communicate any changes to bank details.

Failure to Pay / Insufficient Funds:

Failure to pay within 7 days may result in site suspension. Clients agree to cover associated fees for any payment defaults.

Maintenance and Hosting Cancellation Terms:

Cancellation of the direct debit requires one month’s written notice. Hosting cessation leads to site suspension and removal upon payment cessation.

Release of Website:

We provide an exported SQL Database file and admin login details for transfer. We’re not responsible for data loss during the transfer. The site and hosting are removed from our server 10 days post-transfer request.

Termination:

Early termination may incur fees. We reserve the right to cancel or suspend this agreement due to client breaches.

Limitation of Liability:

Our services are sold “as is.” Our maximum liability is limited to our net profit. We’re not liable for lost data, lost profits, or indirect damages.

Acceptance of Terms:

By submitting a deposit, you agree to these terms. Adherence is essential.

Hourly Fee for Additional Services:

Certain services incur an hourly fee of $85+GST, including face-to-face support, content/design changes, and HTML/CSS/coding tasks. Payment for additional services is due upon completion. This agreement remains binding and does not require renewal. In case of invalidation, the remaining clauses stand. It’s a legal document, even though it’s straightforward.

Service Level Agreement (SLA)

Response Time:

Provider agrees to respond to any change or update requests from the Client within 48 hours of receipt during regular business hours (Monday to Friday, 9:00 AM to 5:00 PM). Response time may be delayed during weekends, public holidays, or in cases of unforeseen circumstances. In such cases, Provider will make reasonable efforts to communicate any delays to the Client.

Service Availability:

Provider agrees to maintain the availability of the Services at a minimum of 99% uptime, excluding scheduled maintenance windows and circumstances beyond Provider’s reasonable control.

Exclusions and Limitations:

Provider shall not be responsible for any damages, losses, or liabilities incurred by the Client as a result of any changes or updates made to the website by Provider. Provider shall not be liable for any downtime, errors, or interruptions in the Services caused by factors beyond Provider’s reasonable control, including but not limited to acts of nature, internet outages, or third-party service provider failures. Provider shall not be liable for any damages or casualties to the website, including but not limited to data loss, corruption, or security breaches, arising from the Client’s use of the Services. Provider’s responsibility is limited to managing the content as specified in the Service Agreement.

Client Responsibilities:

Client is responsible for providing accurate and timely information required for performing updates or changes to the website. Client is responsible for ensuring the security of their website login credentials and other sensitive information provided to Provider for the purpose of delivering the Services. By subscribing to the Services, Client acknowledges that they have read, understood, and agree to be bound by this Agreement and the SLA.

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Project Brief

Before we get started we need some information from you to make sure we deliver absolutely everything you are hoping for.

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