Last updated: January 2026
Introduction
Your privacy is important to Theme Press. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us online or offline.
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and follow best practice standards that align with global privacy frameworks such as the GDPR.
Information We Collect
We collect personal information only when it is reasonably necessary for our business activities. This may include:
- Name and contact details including email, phone number, and business information
- Website URLs and project requirements submitted through forms
- Billing information for services purchased
- Technical data such as IP address, device information, browser type, and pages visited
- Analytics and performance data from tools like Google Analytics, Search Console, Meta Pixel, TikTok Pixel, and server logs
- Any details you provide through chat, email, or customer support channels
How We Collect Information
We collect information in the following ways:
- Directly from you when you complete forms, request a quote, purchase services, or contact us
- Automatically through cookies and tracking technologies
- Through third party tools that support our services such as CRM systems, analytics platforms, and marketing integrations
- From publicly available sources where permitted by law
How We Use Your Information
Your information is used for legitimate business purposes including:
- Providing our web design, AI SEO, digital marketing, and maintenance services
- Creating proposals, quotes, reports, and project documentation
- Improving website performance, user experience, and service delivery
- Responding to enquiries and providing customer support
- Internal analytics and reporting
- Sending service updates, resources, and marketing communications you might find useful
You may opt out of marketing communications at any time.
Use of Cookies and Tracking Technologies
Our website uses cookies, analytics tools, and pixels to improve performance, measure engagement, and personalise content. These may collect anonymous or identifiable information depending on your settings.
You can manage or disable cookies through your browser settings.
AI Tools and Automation
Theme Press uses secure AI powered tools for tasks such as content creation, audits, automation workflows, and reporting. Any data processed through these tools follows their respective privacy and security policies. We do not train AI systems using your personal data.
Sharing Your Information
We do not sell your personal information. We only share information when necessary for:
- Service providers who assist in delivering our services such as hosting, security, payment processing, analytics, and communication tools
- Legal or regulatory obligations
- Preventing fraud or security risks
All third party partners follow strict confidentiality and data protection requirements.
Storage and Security
We store information in secure digital environments and take reasonable steps to protect it from loss, misuse, unauthorised access, and disclosure. Measures include:
- Access controls and authentication
- Encryption where appropriate
- Regular monitoring and security audits
- Reputable hosting environments with global security standards
Access and Correction
You may request access to the personal information we hold about you. You may also request corrections if the information is inaccurate, incomplete, or outdated.
International Data Transfers
Some of our service providers may store data overseas. When this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy obligations.
Retention of Information
We retain personal information only for as long as required to deliver services, comply with legal obligations, or resolve disputes. When information is no longer needed, we securely delete or de identify it.
Links to Other Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these websites. You should review their policies before interacting with them.
Children
Our services are not directed at children. We do not knowingly collect personal information from individuals under 16 years of age.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices. The updated version will always be posted on this page.</