What is a chatbot?
A chatbot is a piece of automated messaging software that uses AI to converse with people. Bots can be programmed to understand questions, provide answers, and execute tasks. From a customer’s perspective, they are a friendly and accessible time-saver. Rather than sending an email, making a phone call, running a search, or loading a webpage, your customer can just type a text message, just like they would to a friend. A Facebook Messenger bot is a chatbot that lives in Facebook Messenger, meaning it converses with some of the 1.3 billion people who use Facebook Messenger every month.